When consumers have something to say, everyone can hear it – everywhere. How good is your social media listening? Are you managing your online reviews? Why are your customers leaving? Can you discern what's really important for your business?
A good reputation is essential for a local business like yours. With today's online review sites being the equivalent to personal recommendations, just one negative review can be a red flag to potential customers. We take your reputation into our own hands by monitoring online reviews and steering the conversation about your business in your favour across the full sweep of review sites and social media platforms.
We compile daily mentions from a variety of sources, including news sites, blogs and social networks. Plus, we'll highlight the most positive and negative mentions and respond to them using protocols you set.
We'll monitor reviews of your business posted on popular local directories. We'll respond to them for you using our agreed protocols and provide you detailed regular reports. We also ensure all your listings are up to date and with mobile-ready maps and contact information.
First we publish for you great social media content and post it for you nearly every business day. We then get you email alerts when your followers contact you or express an interest.